Grooming Policies

As Sophie works on a one-to-one basis, each appointment time is set aside especially for your dog.

Please give at least 48 hours' notice if you need to cancel or reschedule. This allows Sophie to offer the space to another client who may be waiting.

Missed appointments or late cancellations may result in a deposit being required to secure future bookings.

Sophie appreciates that unexpected situations can happen and will always try to be as flexible and accommodating as possible. Thank you for understanding and supporting her small business.

Sophie wants every dog to feel calm, comfortable and safe. Their wellbeing is her top priority.

Knots and matting can be uncomfortable and, in some cases, painful to brush out. The kindest option is often to clip the coat shorter rather than try to brush it through.

If Sophie finds matting, she will always discuss it with you before starting so you can decide on the best plan together. Extra time and care may be needed, which may result in an additional charge.

Regular brushing at home and a consistent grooming schedule help prevent matting and keep your dog happy and comfortable. Thank you for trusting Sophie with your dog.

To protect all dogs in Sophie's care and maintain a clean, safe grooming environment, please keep your dog up to date with regular flea prevention treatments.

If fleas are found during your dog's appointment, Sophie may need to stop the groom and reschedule so the issue can be treated at home first.

Fleas can sometimes be missed, and there is absolutely no judgement. This policy keeps every dog comfortable and prevents the spread of fleas within the home salon.

During warmer months, when flea activity increases, please check your dog more regularly and ensure their flea prevention is up to date. If you are unsure, message Sophie for advice.

To ensure every dog has the most comfortable and stress-free grooming experience, please do not book female dogs for grooming while they are in season (in heat).

If your dog comes into season before her appointment, please let Sophie know as soon as possible. She will be happy to rearrange for a later date once her season has finished.

If your dog arrives and is found to be in season, Sophie may need to cancel or reschedule the groom. In line with the cancellation policy, late cancellations may result in a deposit being required to secure future appointments.

Payments are currently accepted by cash and bank transfer.

Card payments are not currently accepted.

All grooming sessions are by appointment only.

Customers must contact Sophie directly to arrange appointments.

No walk-in appointments.

We aim to reply to every enquiry within 1 working day.